Activision

What to do when you get a threat on Xbox Live, and Microsoft and Activision seem unable to help
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    Lots of words.

  • Source Author

    Not in the Kitchen Anymore

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    Not in the Kitchen Anymore

What to do when you get a threat on Xbox Live, and Microsoft and Activision seem unable to help

So read the linked article, listen to the voice message, and then let's ask ourselves what the best outcome for this situation would be. The individual in question is clearly in the wrong, Microsoft is stating that it may be a good idea to contact the police, but they can't do anything? There is no system to check on your complaints, and see how things are progressing?

It seems unreal to me that the only reason this situation is getting resolved is the fact that the media is picking up on this case; threats like this one, and much, much worse, take place on Xbox Live every day, and it's distressing to think that you have to make a giant stink about things before they'll take a report seriously. If they think this could be a matter for the police, maybe at least suspend the guy? At the very least?

Online interactions will never be completely safe, but enforcement should be cut and dry in situations like this. Kick the guy out of the game, contact local law enforcement and make a harassment complaint, and keep the victim up to date with what steps you're taking to make sure it doesn't happen again. The author of this post did everything right when it comes to reporting the behavior, and it's disturbingly hard for her to get any kind of feedback about what's going on to make sure the asshole in question doesn't do this again.

It's important that complaints are filed, and that we complain loudly and constantly until they're resolved.