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Gabe / on Wed, Dec 31 2003 at 6:27 am

So Sorry Anji-san

God has struck another crushing blow against our online store. This entire process of trying to sell things online has been a huge learning experience for all of us here at the Arcade. I’d like to apologize to everyone out there who has been on the receiving (or should I say not receiving) end of the problems we’ve had with the store. Orders that arrive late or in some cases not at all are certainly not how we intended this to work. I do however hope that you will give us one more chance to make things right. Were as before we thought we could get away with building the store ourselves with the help of some well meaning friends we now see that isn’t possible. Our new store is currently being constructed and hosted by a company whose job it is to build and host online stores. Totally rebuilt from the ground up and using and entirely different scripting language, this new mega-store will shine like a beacon, guiding lost and wearing shoppers through the tumultuous sea of online shopping and into the safe harbor and sandy beaches of Penny Arcade merchandise.

That may be a bit overly dramatic.

I should just say the store will probably work this time.

At any rate, during the down time we would like to make sure that we take care of any customers who are still having problems with an order. Please send an email to Brad with “Order Issue” in the subject line. I assure you we will do our best to get you taken care of ASAP. Again I apologize for the inconvenience. I love you. Bye.

-Gabe out

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